Privacy Policy
Last updated: September 2026
AyDor Travel is the travel brand operated by Individual Enterprise “Hilli Syyahat”. We respect the privacy of our customers, website visitors, travel partners and other persons who contact us.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use it and the choices available to you.
1. Information we may collect
When you contact us, request a tour, submit an enquiry or communicate with us, we may collect:
- name;
- email address;
- telephone or WhatsApp number;
- country of residence;
- preferred travel dates;
- number of travellers;
- destination and tour preferences;
- messages and information voluntarily provided;
- documents or files voluntarily uploaded through enquiry forms;
- information required for visa, invitation letter, accommodation, transportation or other travel services where necessary.
We may also collect limited technical information such as pages viewed, approximate location based on IP address, browser/device information, referral source and interactions with website features.
2. How we use information
We may use personal information to:
- respond to enquiries;
- prepare quotations and itineraries;
- arrange tours, accommodation, guides, transport and related travel services;
- assist with visas and invitation letters where applicable;
- communicate before, during and after travel;
- manage B2B and travel-agent relationships;
- improve our website and services;
- measure website and advertising performance;
- prevent spam, fraud and misuse;
- comply with applicable legal obligations.
3. Legal basis and consent
Where applicable, information may be processed because it is necessary to respond to a request, provide requested travel services, fulfil contractual obligations, comply with legal requirements or pursue legitimate business interests.
Where consent is required, including for certain analytics or advertising technologies, consent is requested through our cookie preferences system.
4. Sharing of information
We do not sell personal information.
We may share information only where reasonably necessary with service providers involved in arranging travel, including hotels, airlines, transportation providers, local guides, partner tour operators, visa or immigration support partners, payment providers and technology providers.
Information is shared only to the extent reasonably necessary to provide the requested service.
5. International transfers
Travel services may require information to be transferred to service providers in Turkmenistan, other Central Asian countries or other countries connected with the traveller’s itinerary.
6. Google Analytics and advertising
Our website may use Google Analytics and Google advertising technologies to understand website usage and measure advertising performance.
Where required, these services operate according to the visitor’s cookie and consent preferences.
We do not intentionally send names, email addresses, telephone numbers, enquiry messages or other directly identifying personal information to Google Analytics.
7. Data retention
We retain personal information only for as long as reasonably necessary for travel administration, accounting, legal obligations, dispute resolution and legitimate business records.
8. Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss.
No internet transmission or storage system can be guaranteed to be completely secure.
9. Your rights
Depending on applicable law, users may have rights to request access to, correction of or deletion of their personal information, or to object to or restrict certain processing.
Consent for optional cookies may be withdrawn at any time using the website’s Cookie settings.